While everyone at FlashyBox strives to not only offer the latest womes designer shoe styles, and best in class customer service, sometimes things happen!  We totally understand that and want to help when we can.  Whether you ordered Cape Robbin Boots or Booties, Heels, Womens Sneakers, Sandals or Flats, we will always work with our FlashyBox customers to resolve any issues - including returns.  If you would like to return items ordered from FlashyBox, please read our Easy Return Policy:

  • Items must be sent back within 30 days of the delivery date. Items must be unworn, free of stains, or wear.
  • You (the customer) are responsible for paying the shipping costs to return.
  • All returns are refunded via the same method of payment used to place the order minus the shipping cost. Shipping fees are non-refundable.
  • Returns are processed within 3-7 business days after your item is received.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Damaged, defective, or incorrect items must be reported immediately. If such items are not reported immediately once its delivered, we will not be able to process return.
  • International orders are not eligible for returns.

To initiate a return with FlashyBox, please contact us at support@flashybox.com. When contacting us, make sure to include your name and order number to better assist you.

If you have any other questions regarding your order, Cape Robbin shoes, the designs we carry or just want to talk to the FlashyBox crew - drop us a line via our contact form!